- Description and Requirements
- Handle the overseas order process in its entirety. Responsible for all correspondence between customers and overseas vendors. Works independently to ensure all aspects of an order are executed properly. Address and resolve problems as they arise.
- Essential Job Functions:
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- Correspond directly with customers and overseas vendors to manage overseas order process to include, but not limited to, creating POs, monitoring internal systems, art/sample approvals, ensuring all parties are properly informed, problem solving.
- Following up on statuses such as art approvals, sample approval, production schedule.
- Updating internal systems and record keeping ensuring accurate data is maintained.
- Ability to manage, balance, and deliver a prioritized workflow.
- Most of the service provided is via email. With that in mind, a person with solid writing skills is necessary.
- The candidate must be highly motivated and able to work and achieve goals in an unsupervised environment.
- Requirements:
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- High school diploma.
- Strong writing skills and careful attention to detail is a must.
- Strong customer service skills are critical. Must be able to communicate professionally with customers, overseas vendors, and internal team members.
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Able to multi-task in a fast-paced environment. Must be extremely organized and efficient in day to day tasks
Proficient with computer programs; specifically, with Outlook .
- Other Skills/Abilities:
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- Experience with sales, imports, sourcing, promotional products, and/or marketing logo printing a plus. Bi-lingual a plus.
- What we offer?
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- Competitive Salary + Bonus.
- Great Schedule.
- Weekends Of.
- Paid Vacations.
- Required Language
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- English 90%.
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Art Team
We work in the promotional field, the art team is in charge of carrying out the virtual proof that will be sent to our clients. The artists work on a document where they show a mockup of the customer's art on the chosen promotional so they can have an idea of what their product will look like before approving it. Artist should also vectorize the arts when you don't have the editable file or provide creative designs when the customer requests it.
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Data Entry
Utilizing strong data entry skills, enter customer's order information into the database. Verify customer's order is available. Accurately enter shipping information. Meet critical deadlines in a fast paced work environment to ensure orders are completed timely.